Powerful
customer management

Professional software for contact management

Addressing customers personally and building long-term customer relationships are becoming increasingly important, as acquiring new customers can be up to five times more expensive than retaining existing customers. The 1Tool contact management software gives you a complete overview of every customer, partner or prospect in your entire company. With quick and easy access to all relevant contact information, your partners, customers and potential customers will feel the professionalism of your company.

Simple market segmentation with the Kontakt software

The contact software from 1Tool supports you in the sustainable management of your customers and contacts! At the touch of a button, you can create a contact list, distinguish between company and personal data and finally create contact groups in order to optimally tailor all sales and marketing activities to your target groups. Whether customer, employee or supplier, with 1Tool’s contact management software you can record a wealth of information about your stakeholders and segment them easily in 1Tool according to various criteria. Distribution lists and contact groups allow you to send out personalized newsletters in the customer management program.

Contact form

Segmenting your target groups is even easier with the contact form in our contact data management system. Thanks to the design of individual forms with our form editor, you can define the fields to be filled in yourself and thus request exactly the data from target groups that is really relevant for your business. The forms can be easily integrated into your website so that all information is automatically transferred to the contact software and used for further CRM measures.

Interfaces

To enable you to create a complete contact list, 1Tool also offers the option of connecting to other programs and systems so that you can also transfer all relevant contact data from Excel documents, booking lists, etc.Interfaces to the following programs are possible via the 1Tool CRM:

• Merchandise management systems
• ERP solutions
• Databases
• MS Office programs
• Accounting programs
• Reservation systems

1Tool can obtain all address and contact data from all these programs. Of course, 1Tool only accesses the data that you release for the interface. Data is synchronized automatically and in real time once it has been released.

Improved customer service thanks to extensive contact history

Whether previous correspondence, appointments or documents, with one click you have full access to the entire contact history and can use it for your CRM. Different notes can be added to each customer so that you can see exactly which services you have provided to which customer to date. This means that the date and type of previous communication with each customer can be traced via the history. Here you can record telephone calls, appointments, letters, faxes, e-mails and campaigns. This also gives you quick access to quotations, orders, invoices and other documents.

Online contact management

Thanks to the web-based interface, 1Tool contact management is available to you online. This means that you have access to CRM contact management from anywhere with an Internet connection and can manage and control your marketing and sales activities at any time. The web-based customer database is also available to your field staff without restriction, so that the contact manager can be accessed via iPhone. Preparing for and following up on meetings is child’s play with the contact manager. In addition, the software’s calendar ensures optimum appointment planning, while the intelligent contact map enables efficient visit planning.