Support tickets
1Tool is there for you, so that you can be there for your customers.
With a personal and prompt response, you can offer your customers exactly the service they want. And with us, you have everything you need to do this. Within a central service platform, you can record new inquiries, assign support tickets to those responsible, communicate with your customers and make your customer service more successful than ever.
Support Software
Gives you more time for your customers
Track, prioritize and resolve your customers’ concerns with ease. Because our support ticket software bundles all requests in one central location.
At the touch of a button, you get a complete overview of the number of open tickets per customer, can initiate further measures quickly and in a targeted manner and ensure greater productivity thanks to a 360° view of your customers.
Best customer service
Better collaboration. For better solutions.
For us, first-class customer service begins with a dialog. And that’s why you are always networked with your customers via our service platform.
Your customers can create new support tickets themselves via the platform and while you work on a solution together with your team in the background, your customers can track every little bit of progress. They share documents and communicate directly via our ticket system. You will see that your customers will be delighted.
Happy customers, happy employees. Because with our support software, you not only reduce your customers' waiting times, you also relieve your service employees, reduce costs and improve collaboration between the entire team.
Support Ticket System
This will solve any problem
Whatever the issue, our advanced and intelligent support software enables you to deliver the best performance for every request, problem and complaint.
And to help you reach your goal faster, you can easily link your ticket system with the other modules of our software. This means you are just a few clicks away from turning a request into a quote, recording your support time or invoicing for work performed.
Process customer inquiries
Always a solution at hand
Our support software enables you and your service staff to provide the right answer faster. Thanks to extensive documentation via ticket comments or the recording of solutions via our wiki, you have already solved the issue before it even becomes a problem.
Your entire team works better together and can handle recurring requests in no time. This incredible professionalism makes your service unbeatable.
Advantages
With 1Tool, you can successfully manage support requests and services. Discover all the key features and benefits.
4x
Faster response to customer inquiries
- Higher customer satisfaction
- Reduction of time and resources required
- Efficient customer service
- Structured documentation of customer inquiries
Create a completely new kind of customer service with us
Discover our Support Tickets module and see the comprehensive functions of our software for yourself.
