Support Software

Increase your customers’ satisfaction with our support software

The 1Tool support software supports effective collaboration between departments and ensures faster processing of customer inquiries. Our software for support and CRM not only promotes internal communication for long-term and lasting relationships. Numerous intelligent features help you to record inquiries and complaints in a central database for all responsible employees and process them more efficiently.

Ticket system for your CRM

With the ticket system function of our support CRM software, customer problems are solved from a central location. Regardless of which channel you use to receive inquiries, complaints etc., you can process them efficiently as a team within the support software thanks to the priority, deadline and status. The direct assignment to responsible persons and the storage of important documents or comments saves time for searching and administrative activities. This allows you to offer outstanding support without duplicating effort.

More about the ticket system software

1Tool Software Support Portal

The 1Tool Software Support Portal not only supports you in the rapid execution of service activities, but also acts as a central platform for further activities and measures. Based on your tickets and thanks to the link to other modules, a comprehensive information base can be created. Whether it’s specific data on a particular customer or the general recording of know-how for employees and future support cases, the 1Tool Support Portal provides all relevant information on customers, service times and billable services at the touch of a button.