Ticket App
For better customer service without restrictions
Better support and excellent customer service for your customers with the mobile ticket app from 1Tool. No matter where or when – your customers can easily enter inquiries and problems on their smartphone or tablet at any time, even when they are on the move, while your service staff can find out about the receipt of a new ticket, process it or assign it to the responsible colleague in the same second.
Focus on the customer
A platform that makes it incredibly easy and quick to request help and support will not only delight your customers, but also increase their satisfaction in the long term.
With just a few clicks, they can create a new ticket in our mobile support app, including a description and photos, and all the information is automatically sent to your company.
All tickets are stored directly in 1Tool for your support staff and can now be processed promptly and efficiently. Thanks to notes and the assignment to team members, it is quickly clear who is working on a ticket, who is already in contact with the customer and which requests still need to be processed. This ensures successful teamwork.
Faster response, less delay
Your customers can see all open tickets in the app at a glance, are informed about progress and status and can fully rely on a tailor-made solution to their problem.
In addition, the comment function enables simple communication between your service employees and your customers, making it easy to obtain feedback or provide answers to further questions. Push-over messages ensure that your customers are informed directly on their smartphone or tablet when they receive a new message from your company.
Developed to get the best out of your business
Software suitable for all sectors. Functions that cover all areas of your company. An intuitive user interface to work easier and faster. And adaptability to be exactly the software you need.
This app makes you look really good
Our powerful support and service app helps you to respond to customer inquiries promptly, solve problems faster and collaborate with your team in the best possible way.
And the best thing about it: thanks to the smart branding option, the support app appears to your customers in your corporate colors and with your logo. This not only creates a uniform image, but also increases trust in your services in the long term.
Advantages of the ticket app
- Time savings thanks to centralized ticket processing
- Quick overview of the status and progress of tickets
- Automated support processes
- Greater customer satisfaction thanks to simple recording of inquiries
- Transparent real-time communication with customers
- More efficient teamwork
Hans-Peter Wolf
Head of Sales & Authorized Signatory
Our contact person for CRM software is available to you at any time by phone or email. We would also be happy to arrange an appointment for an exclusive consultation or training session.
Try out today 1Tool
