[{"data":1,"prerenderedAt":154},["ShallowReactive",2],{"blog-en-crm-and-erp-for-interior-designers":3},{"id":4,"title":5,"body":6,"categories":134,"date":136,"description":12,"draft":137,"excerpt":138,"extension":139,"image":140,"lang":141,"meta":142,"modified":143,"navigation":144,"noindex":137,"path":145,"related":138,"seo":146,"seoDescription":147,"seoTitle":148,"slug":149,"sourcePath":150,"sourceRoute":138,"stem":151,"tags":138,"translated":137,"type":152,"wpId":138,"__hash__":153},"blog\u002Fen\u002Fblog\u002Fcrm-and-erp-for-interior-designers.md","A comprehensive CRM and ERP for interior designers",{"type":7,"value":8,"toc":118},"minimark",[9,13,18,21,25,28,32,35,39,42,46,49,53,56,60,63,67,70,74,77,81,84,88,91,95],[10,11,12],"p",{},"Architecture and interior design studios thrive on an end-to-end, project-driven business model – from the first customer enquiry through planning and execution to after-sales and long-term customer loyalty. This is exactly where our solution comes in: a comprehensive ERP\u002FCRM system built specifically for architecture, interior design and premium furnishing retail.",[14,15,17],"h2",{"id":16},"the-problem-isolated-solutions-instead-of-end-to-end-processes","The problem: isolated solutions instead of end-to-end processes",[10,19,20],{},"Many studios know the situation: project management in one tool, time tracking in another, purchasing in Excel, financial accounting in a third system. The result is isolated solutions, missing integration, and a consolidated view of projects, customers and profitability that is only possible with considerable manual effort. Our system covers acquisition, project delivery, purchasing, service delivery and billing end to end – with one leading data source per data object, no duplicate data entry and no redundancy. Instead of transferring data manually between systems, every department – from management and project leads to purchasing – works on the same reliable data basis.",[14,22,24],{"id":23},"crm-with-soft-fact-tracking-the-personal-customer-relationship-at-the-centre","CRM with soft-fact tracking – the personal customer relationship at the centre",[10,26,27],{},"At the heart of our CRM is the personal customer relationship. Alongside classic CRM features such as lead and opportunity management from the very first contact, a 360° customer file with contacts, stakeholders, documents and appointments, and an acquisition pipeline with stages, probabilities and forecast, we offer structured soft-fact tracking.\nA customer's personal likes and dislikes, family and personal circumstances, important dates and occasions, style preferences and no-gos, hobbies and interests, personal contact preferences and relationship network – none of this is wasted in a free-text field. Instead, it is captured in freely definable, structured form that can be analysed, searched and filtered and is visible at every customer interaction. Before every client meeting, during a furnishing visit or in after-sales contact, the full personal history of the customer relationship is at hand. This is how a single project turns into a long-term customer relationship.",[14,29,31],{"id":30},"project-and-order-management-along-the-entire-process","Project and order management along the entire process",[10,33,34],{},"Our project structure follows the end-to-end process: acquisition → quote → order → concept → detailed design → artistic site supervision → purchasing → installation → acceptance → after-sales. Multiple orders per customer – design contract, furnishing order, change orders – each receive a unique order number as a cost unit.\nWith project costing, plan\u002Factual comparison and contribution margin analysis per project, task and milestone management with templates per project type, detailed resource and capacity planning across all business units, and change order management with an approval workflow, management and project leads always keep track. Document management directly on the project – contracts, plans, minutes, delivery notes, approvals – ensures that everyone involved always has the latest status in front of them.",[14,36,38],{"id":37},"quote-order-confirmation-and-invoicing-from-a-single-source","Quote, order confirmation and invoicing from a single source",[10,40,41],{},"From creating quotes with line items, variants, costing basis and templates, through order confirmation with down-payment logic, payment schedules and stage invoices, to down-payment, partial and final invoices linked to construction progress: our system covers the entire invoicing process, with an approval workflow before sending and the transfer of structured invoice and document data to financial accounting – without any duplicate entry.",[14,43,45],{"id":44},"project-based-purchasing-and-ordering","Project-based purchasing and ordering",[10,47,48],{},"Supplier master data with terms and price lists, product catalogues by category such as lighting, furniture, joinery, glazing or textiles, an ordering process with project reference, delivery dates and reminder function, and goods receipt including quantity and quality checks and alternative delivery locations – whether workshop, showroom, construction site or directly at the customer's: purchasing and ordering are fully integrated into the project workflow, including invoice verification that matches order and delivery note, as well as complaint and warranty management with full history.",[14,50,52],{"id":51},"time-tracking-and-personnel-costs-under-control","Time tracking and personnel costs under control",[10,54,55],{},"Project- and order-based time recording for all employees – on the web and on mobile – with a clear distinction between billable and non-billable hours, individual hourly rates per employee and activity, and an approval workflow for review and project allocation. Holiday, sick leave and absence management as well as the analysis of target\u002Factual hours per project and employee round off time tracking.",[14,57,59],{"id":58},"multi-company-capability-roles-and-intercompany-billing","Multi-company capability, roles and intercompany billing",[10,61,62],{},"For groups with several companies – for example a trading company and a firm of licensed architects – our system offers true multi-company capability with separate document number ranges including intercompany billing, as well as a granular role and permission concept for management, department heads, operational roles and external stakeholders. Cross-company reports give management a complete view of all companies at any time.",[14,64,66],{"id":65},"api-first-clean-interfaces-instead-of-manual-exports","API-first: clean interfaces instead of manual exports",[10,68,69],{},"We do not see ourselves as a replacement for proven systems such as financial accounting, but as a complement. Through open, documented interfaces (API-first), we connect accounting systems, project management tools, construction schedules, Power BI and Microsoft 365 – interfaces instead of manual exports, so that data flows where it is needed, without redundancy and without duplicate maintenance.",[14,71,73],{"id":72},"reporting-and-out-of-the-box-dashboards","Reporting and out-of-the-box dashboards",[10,75,76],{},"Project cockpit, order backlog, pipeline, utilisation and liquidity indicators are available as out-of-the-box dashboards. With structured data provisioning for Power BI, management always keeps an eye on the plan\u002Factual comparison at project level.",[14,78,80],{"id":79},"mobile-first-for-operational-use-on-the-go","Mobile-first for operational use on the go",[10,82,83],{},"A considerable part of value creation happens outside the office – on the construction site, at client meetings, in the showroom, at the supplier or during site surveys. Our mobile app for iOS and Android is therefore not an optional add-on but an integral part of the solution.\nThe customer file and soft facts can be accessed before every appointment, including preferences, family situation and notes from previous encounters. Project and task access with current status, open items and responsibilities, mobile time tracking with quick entry and start\u002Fstop timer, photo and document upload straight from the camera to the project, mobile goods receipt with barcode\u002FQR scanning, and mobile capture of expenses and incoming invoices by photo and OCR make the app a true working companion. Push notifications remind you of approvals, customer birthdays or changes to delivery dates, and thanks to offline capability the app also works on construction sites without a stable network connection – with automatic synchronisation once reconnected. Secure authentication with biometrics, SSO and remote wipe in case a device is lost provide the necessary protection for sensitive customer data.",[14,85,87],{"id":86},"systems-should-support-not-dictate-processes","Systems should support, not dictate processes",[10,89,90],{},"We are well aware that freedom in architecture and design must be preserved. We stand for no over-standardisation of creative processes and for a flexible project logic that adapts to the way architecture and interior design studios work – not the other way round. That is exactly our ambition: a system that covers the entire journey from the first customer enquiry to long-term customer loyalty without restricting the creative freedom that defines the premium segment in architecture, interior design and premium furnishing retail.",[14,92,94],{"id":93},"read-more","Read more",[96,97,98,106,112],"ul",{},[99,100,101],"li",{},[102,103,105],"a",{"href":104},"\u002Fen\u002Fblog\u002Fcrm-and-erp-the-inseparable-pair\u002F","CRM and ERP – the inseparable pair",[99,107,108],{},[102,109,111],{"href":110},"\u002Fen\u002Fblog\u002Fai-supported-crm-and-erp-more-efficient-business-processes-with-1tool\u002F","AI-supported CRM and ERP",[99,113,114],{},[102,115,117],{"href":116},"\u002Fen\u002Fblog\u002Fcrm-and-erp-for-small-businesses-1tool\u002F","CRM and ERP for small businesses: 1Tool",{"title":119,"searchDepth":120,"depth":120,"links":121},"",2,[122,123,124,125,126,127,128,129,130,131,132,133],{"id":16,"depth":120,"text":17},{"id":23,"depth":120,"text":24},{"id":30,"depth":120,"text":31},{"id":37,"depth":120,"text":38},{"id":44,"depth":120,"text":45},{"id":51,"depth":120,"text":52},{"id":58,"depth":120,"text":59},{"id":65,"depth":120,"text":66},{"id":72,"depth":120,"text":73},{"id":79,"depth":120,"text":80},{"id":86,"depth":120,"text":87},{"id":93,"depth":120,"text":94},[135],3329,"2026-06-29T19:45:43",false,null,"md","\u002Fmedia\u002F2026\u002F06\u002Fcrm-erp-innenarchitekt.jpg","en",{},"2026-07-25T12:03:27",true,"\u002Fen\u002Fblog\u002Fcrm-and-erp-for-interior-designers",{"title":5,"description":12},"A comprehensive CRM and ERP for interior designers: replace isolated tools and unite enquiries, planning, execution and after-sales in one system.","CRM and ERP for interior designers | 1Tool","crm-and-erp-for-interior-designers","\u002Fen\u002Fblog\u002Fcrm-and-erp-for-interior-designers\u002F","en\u002Fblog\u002Fcrm-and-erp-for-interior-designers","posts","07ucpt0dBkVhGyn95EFHRjNgPBrB7c_jzsNa9f4RtBU",1791582059592]