With the 1Tool you can add recordings of phone calls, meetings and other notes in the form of comments. So you always have an overview and know what you have to look out for with this customer or which activities are still open or are currently pending.
Clubs can make notes on their members, when someone showed up for training or which awards a member has already received and much more.
1Tool | Add comment

If a comment is recorded, the responsible employee or project manager is automatically informed by e-mail.
If you reply to this email, the email will automatically be added to the comments.
However, if an autoresponder (notice of absence) has been set up, the system will automatically search for the word "notification of absence" and the answer will not be included in the comments.