Im 1Tool you can keep an overview of all tickets and assign them to your employees to ensure efficient processing and completion of your received requests. You always have an overview of the progress of the tickets, see how many open tickets there are per customer and can initiate further measures quickly and in a targeted manner.
In addition, ticket management is also integrated with other modules in the 1Tool linked to ensure more organized work. You are only a few clicks away from making an offer from a request, recording your support times and billing the customer for the work done.
ADDITIONAL INFORMATION:
More information about 1Tool Ticket management can be found under the following points: