Record & intelligently manage calls. With 1Tool.
Welcome to the future of call management! Our advanced call management software is revolutionizing the way companies handle phone calls.
With a single solution, we offer you efficient call routing, comprehensive analysis functions and seamless integration – for smooth and professional customer service. Get ready to take your calls to the next level and optimize the workflow in your business.
Happy customers.
Perfectly organized calls.
Good customer service is the key to high customer satisfaction and customer loyalty.
With 1Tool call management, you can systematically manage calls, minimize waiting times and ensure that customers are always connected to the right contact person. This leads to an improved customer experience and a positive image for your company.
A new way of increasing efficiency.
Our call management optimizes the process of answering calls and forwarding them to
. Calls can be automatically transferred to the right employees or departments, resulting in a faster response and smooth customer service. This eliminates the need for manual call routing, saving time and minimizing human error.
A detailed analysis function provides insights into call activity and performance. You can analyze information such as call volume, duration, average wait time and much more. This data is valuable for recognizing patterns, identifying bottlenecks and planning your resources effectively.
Perfect. Without gaps.
With 1Tool call management, you can bring together all relevant information about a call or customer in one place and enable a more efficient workflow.
Stay flexible - one tool for all situations.
With 1Tool call management, you can easily adapt your telephone system to the needs of your company.
Whether you’re growing, opening new locations or setting up remote workstations, the software can be easily expanded to meet your needs. It offers the flexibility you need to keep pace with changing requirements.
Manage calls in a team. Smart. Efficient. Coordinated.
Team members can collaborate more easily as they can more quickly and easily take on calls that match their area of expertise or responsibility. The software also enables seamless collaboration by centralizing functions such as notes, call history and customer information and making them accessible to the entire team.
This facilitates the exchange of information and enables team members to work in a better informed and coordinated manner, which ultimately leads to improved team performance.
Get started with your call management today!
Discover the advantages of our 1Tool call management system and convince yourself
of the functions of our software.
Call management software
1Tool call management supports the professional processing and control of incoming and outgoing calls.
Efficient corporate communication thanks to call management software
1Tool is a professional call management software for the automatic recording and monitoring of telephony and company communication. The CRM software for successful call management makes it easy to link calls to your daily tasks and customers. In addition to the clear listing of your telephone calls in a call log, you can store important notes on contacts, projects etc. directly during the conversation with your customers, suppliers and partners. This means that no more relevant information is lost, and colleagues also benefit from up-to-date data and planned measures.
Professional call management for holistic CRM
The 1Tool call manager supports you in successfully managing your customer relationships. Call histories with customers can be clearly documented in a history – this not only improves customer care, but also significantly simplifies collaboration within the company thanks to location and time-independent access to relevant data. The central database of our call management software allows you to respond to inquiries faster and in a more targeted manner. If additional activities and tasks arise for employees, you can also create and assign them directly in the software for professional call management.
1Tool Call manager functions
- Clear call list of incoming and outgoing calls
- Filing of telephone notes on projects, contacts, etc.
- Automatic notification of stored telephone notes
- Creation of tasks and assignment to responsible employees
- Time recording for accurate billing
