Better support and excellent customer service for your customers with the mobile ticket app from 1Tool. No matter where or when - your customers can easily record inquiries and problems on their smartphone or tablet at any time and even when they are on the go, while your service employees find out about the receipt of a new ticket in the same second, process it or assign it to the responsible colleague.
With just a few clicks, they can create a new ticket in our mobile support app, including a description and photos, and all the information will automatically be sent to you at the company.
All tickets will be sent directly to 1Tool stored for your support staff and can now be processed promptly and efficiently. Thanks to notes and the assignment to team members, it is quickly clear who is working on a ticket, who is already in contact with the customer and which requests still need to be processed. This is how successful teamwork succeeds.
In addition, the comment function enables easy communication between your service employees and your customers, so that you can easily obtain feedback or provide feedback on further questions. Push-over messages ensure that your customers are informed directly on their smartphone or tablet that a new message has been received from your company.
And the best thing about it: thanks to the smart branding option, the support app appears for your customers in your corporate colors and with your logo. In this way, you not only create a uniform image, but also sustainably increase trust in your services.
Our contact person for CRM software is available to you at any time by telephone or e-mail. We would also be happy to arrange an appointment for an exclusive consultation or training course.