{"id":63650,"date":"2023-08-20T21:49:39","date_gmt":"2023-08-20T19:49:39","guid":{"rendered":"https:\/\/www.1tool.com\/?post_type=manual&p=63650"},"modified":"2023-08-20T21:49:39","modified_gmt":"2023-08-20T19:49:39","slug":"ticketsystem-uebersicht","status":"publish","type":"manual","link":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/","title":{"rendered":"Ticketsystem – \u00dcbersicht"},"content":{"rendered":"\n

Das 1Tool<\/strong> Ticketsystem erleichtert und optimiert die Abl\u00e4ufe Ihres Kundensupports – Sie finden es unter Organisation – Tickets – \u00dcbersicht.<\/em><\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Hier finden Sie nun alle Tickets aufgelistet je nach ausgew\u00e4hlten Filterm\u00f6glichkeiten wie zB. zugewiesener Benutzer, Status etc.

In unserem Beispiel hier finden Sie:
1. die Checkboxen um das jeweilige Ticket zu markieren.
2. hier finden Sie das Symbol um in die Detailansicht des Tickets zu gelangen. A
3. der Titel des Tickets und
4. hier finden Sie die Info von wem das Ticket erstellt wurde – bei Klick auf das Symbol vor dem Namen, gelangen Sie direkt zum Kontakt.<\/p>\n\n\n\n

Die gew\u00fcnschten Spalten k\u00f6nnen Sie mittels “Options”-Button rechts oben definieren. Daneben finden Sie auch gleich den Button “Neues Ticket” um selbst ein neues Ticket zu erstellen. <\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kategorien_manual":[3182],"tags_manual":[2282,3185,3184,3186,3183],"class_list":["post-63650","manual","type-manual","status-publish","hentry","kategorien_manual-ticketsystem","tags_manual-organisation","tags_manual-service","tags_manual-support","tags_manual-ticket-management","tags_manual-tickets"],"acf":[],"yoast_head":"\nTicketsystem - \u00dcbersicht - 1Tool<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketsystem - \u00dcbersicht - 1Tool\" \/>\n<meta property=\"og:description\" content=\"Das 1Tool Ticketsystem erleichtert und optimiert die Abl\u00e4ufe Ihres Kundensupports – Sie finden es unter Organisation – Tickets – \u00dcbersicht. Hier finden Sie nun alle Tickets aufgelistet je nach ausgew\u00e4hlten Filterm\u00f6glichkeiten wie zB. zugewiesener Benutzer, Status etc. In unserem Beispiel hier finden Sie: 1. die Checkboxen um das jeweilige Ticket zu markieren. 2. hier finden […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/\" \/>\n<meta property=\"og:site_name\" content=\"1Tool\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2023\/08\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/\",\"url\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/\",\"name\":\"Ticketsystem - \u00dcbersicht - 1Tool\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.1tool.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png\",\"datePublished\":\"2023-08-20T19:49:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.1tool.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png\",\"contentUrl\":\"https:\\\/\\\/www.1tool.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/manual\\\/ticketsystem-uebersicht\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ticketsystem – \u00dcbersicht\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/\",\"name\":\"1Tool\",\"description\":\"CRM\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#organization\",\"name\":\"1Tool\",\"url\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.1tool.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/1tool-1.png\",\"contentUrl\":\"https:\\\/\\\/www.1tool.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/1tool-1.png\",\"width\":400,\"height\":150,\"caption\":\"1Tool\"},\"image\":{\"@id\":\"https:\\\/\\\/www.1tool.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ticketsystem - \u00dcbersicht - 1Tool","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/","og_locale":"en_US","og_type":"article","og_title":"Ticketsystem - \u00dcbersicht - 1Tool","og_description":"Das 1Tool Ticketsystem erleichtert und optimiert die Abl\u00e4ufe Ihres Kundensupports – Sie finden es unter Organisation – Tickets – \u00dcbersicht. Hier finden Sie nun alle Tickets aufgelistet je nach ausgew\u00e4hlten Filterm\u00f6glichkeiten wie zB. zugewiesener Benutzer, Status etc. In unserem Beispiel hier finden Sie: 1. die Checkboxen um das jeweilige Ticket zu markieren. 2. hier finden […]","og_url":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/","og_site_name":"1Tool","og_image":[{"url":"https:\/\/www.1tool.com\/wp-content\/uploads\/2023\/08\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/","url":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/","name":"Ticketsystem - \u00dcbersicht - 1Tool","isPartOf":{"@id":"https:\/\/www.1tool.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/#primaryimage"},"image":{"@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/#primaryimage"},"thumbnailUrl":"https:\/\/www.1tool.com\/wp-content\/uploads\/2023\/08\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png","datePublished":"2023-08-20T19:49:39+00:00","breadcrumb":{"@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/#primaryimage","url":"https:\/\/www.1tool.com\/wp-content\/uploads\/2023\/08\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png","contentUrl":"https:\/\/www.1tool.com\/wp-content\/uploads\/2023\/08\/Bildschirmfoto-2023-08-20-um-21.09.07-1024x244.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.1tool.com\/en\/manual\/ticketsystem-uebersicht\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.1tool.com\/en\/"},{"@type":"ListItem","position":2,"name":"Ticketsystem – \u00dcbersicht"}]},{"@type":"WebSite","@id":"https:\/\/www.1tool.com\/en\/#website","url":"https:\/\/www.1tool.com\/en\/","name":"1Tool","description":"CRM","publisher":{"@id":"https:\/\/www.1tool.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.1tool.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.1tool.com\/en\/#organization","name":"1Tool","url":"https:\/\/www.1tool.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.1tool.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/1tool-1.png","contentUrl":"https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/1tool-1.png","width":400,"height":150,"caption":"1Tool"},"image":{"@id":"https:\/\/www.1tool.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/manual\/63650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/manual"}],"about":[{"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/types\/manual"}],"version-history":[{"count":4,"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/manual\/63650\/revisions"}],"predecessor-version":[{"id":63657,"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/manual\/63650\/revisions\/63657"}],"wp:attachment":[{"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/media?parent=63650"}],"wp:term":[{"taxonomy":"kategorien_manual","embeddable":true,"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/kategorien_manual?post=63650"},{"taxonomy":"tags_manual","embeddable":true,"href":"https:\/\/www.1tool.com\/en\/wp-json\/wp\/v2\/tags_manual?post=63650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}