{"id":55716,"date":"2022-04-10T04:45:22","date_gmt":"2022-04-10T02:45:22","guid":{"rendered":"https:\/\/www.1tool.com\/?post_type=lexikon&#038;p=55716"},"modified":"2022-04-11T15:58:13","modified_gmt":"2022-04-11T13:58:13","slug":"kundenmanagement-software","status":"publish","type":"lexikon","link":"https:\/\/www.1tool.com\/sl\/lexikon\/kundenmanagement-software\/","title":{"rendered":"Kundenmanagement Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"55716\" class=\"elementor elementor-55716\" data-elementor-post-type=\"lexikon\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec1a014 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"ec1a014\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bfa8ff\" data-id=\"2bfa8ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6a0fbb5 elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"6a0fbb5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ae30d7d\" data-id=\"ae30d7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c21a468 shadepro-sticky-no elementor-widget elementor-widget-heading\" data-id=\"c21a468\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundenmanagement Software<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ecea6c shadepro-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"8ecea6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Eine optimale Kundenmanagement Software besticht vor allem durch die M\u00f6glichkeit s\u00e4mtliche Funktionen des Programms miteinander zu verkn\u00fcpfen und so effiziente Arbeitsabl\u00e4ufe zu sichern. Ein umfassendes Wissen \u00fcber Kunden sowie eine integrierte Kommunikation mit diesen, schaffen daher ein inhaltlich, formal und zeitlich einheitliches Erscheinungsbild des Unternehmens. Doch um diese Faktoren gew\u00e4hrleisten zu k\u00f6nnen, bedarf es einem umfangreichen CRM Kontaktmanagement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b89897e\" data-id=\"b89897e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78dd189 elementor-absolute elementor-widget-mobile__width-auto elementor-widget__width-auto shadepro-sticky-no elementor-invisible elementor-widget elementor-widget-image\" data-id=\"78dd189\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:600,&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"107\" height=\"109\" src=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2020\/08\/agency-hero-dots.png\" class=\"attachment-full size-full wp-image-72060\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d987d5 shadepro-sticky-no elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6d987d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"736\" height=\"1333\" src=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/pexels-picjumbocom-225232-1.jpg\" class=\"attachment-full size-full wp-image-54703\" alt=\"pexels-picjumbocom-225232-1\" srcset=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/pexels-picjumbocom-225232-1.jpg 736w, https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/pexels-picjumbocom-225232-1-166x300.jpg 166w, https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/pexels-picjumbocom-225232-1-565x1024.jpg 565w, https:\/\/www.1tool.com\/wp-content\/uploads\/2022\/04\/pexels-picjumbocom-225232-1-492x891.jpg 492w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0931fa elementor-widget__width-inherit shadepro-sticky-no elementor-invisible elementor-widget elementor-widget-image\" data-id=\"c0931fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:600,&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"435\" height=\"107\" src=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2020\/08\/2-layers.png\" class=\"attachment-full size-full wp-image-72061\" alt=\"\" srcset=\"https:\/\/www.1tool.com\/wp-content\/uploads\/2020\/08\/2-layers.png 435w, https:\/\/www.1tool.com\/wp-content\/uploads\/2020\/08\/2-layers-300x74.png 300w\" sizes=\"(max-width: 435px) 100vw, 435px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aea9099 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"aea9099\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5834df\" data-id=\"f5834df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0fe764a elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"0fe764a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ede0e50\" data-id=\"ede0e50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1f5de8 shadepro-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"a1f5de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Eine optimale\u00a0<strong>Kundenmanagement Software<\/strong>\u00a0besticht vor allem durch die M\u00f6glichkeit s\u00e4mtliche Funktionen des Programms miteinander zu verkn\u00fcpfen und so effiziente Arbeitsabl\u00e4ufe zu sichern. Ein umfassendes Wissen \u00fcber Kunden sowie eine integrierte Kommunikation mit diesen, schaffen daher ein inhaltlich, formal und zeitlich einheitliches Erscheinungsbild des Unternehmens. Doch um diese Faktoren gew\u00e4hrleisten zu k\u00f6nnen, bedarf es einem umfangreichen\u00a0<strong>CRM Kontaktmanagement<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a26c70d elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"a26c70d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe4461c\" data-id=\"fe4461c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e933996 elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"e933996\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e98433f\" data-id=\"e98433f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf70779 shadepro-sticky-no elementor-widget elementor-widget-heading\" data-id=\"cf70779\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1Tool Kundenmanagement Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-60d00e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"60d00e8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-31045d3\" data-id=\"31045d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e69e4f6 shadepro-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"e69e4f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die<strong> 1Tool Kundenmanagement Software <\/strong>erfasst zahlreiche Adressen, Telefonnummern und Emails innerhalb einer\u00a0<strong>Kundendatenbank\u00a0<\/strong>und nutzt diese f\u00fcr die Durchf\u00fchrung von Marketing- und Vertriebsaktionen. Durch die Einteilung der Kontakte in Kontaktgruppen bzw. in Verteilerlisten k\u00f6nnen Sie zum einen zwischen Kunden, Lieferanten, Partnerbetrieben usw. unterscheiden, zum anderen k\u00f6nnen Sie diese auch nach ihren Interessen gliedern. Dar\u00fcber hinaus speichert 1Tool auch alle Aktionen, die im Zusammenhang mit einem Kontakt durchgef\u00fchrt wurden. Dies bedeutet, dass das <strong>Programm f\u00fcr Kundenverwaltung<\/strong>\u00a0in der\u00a0<strong>Kundenkartei\u00a0<\/strong>eines Kontaktes auch bisherige Projekte, Produkte, empfangene Newsletter etc. speichert. So lassen sich weitere zielgruppenorientierte Kampagnen erstellen. Ein Beispiel f\u00fcr die\u00a0<strong>Kontakt Verwaltung<\/strong>\u00a0w\u00e4re in diesem Zusammenhang das Aussenden eines Newsletters \u00fcber ein neues Automodell, da in der Kundendatenbank ersichtlich ist, dass der Kunde sich f\u00fcr eine bestimmte Automarke interessiert und bereits das Vorg\u00e4ngermodell gekauft hat.\u00a0<\/p><p>Durch die<strong>\u00a0Online Kontaktverwaltung<\/strong> von 1Tool k\u00f6nnen au\u00dferdem alle berechtigten Mitarbeiter auf diese Daten zugreifen, unabh\u00e4ngig von Ort und Zeit. So gew\u00e4hrleisten Sie den optimalen Einsatz Ihrer Ressourcen f\u00fcr die Kundenakquise und \u2013pflege und ein effizientes <strong>Kundenmanagement\u00a0<\/strong>kann auf einfachste Weise im Unternehmen implementiert werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-708186e elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"708186e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36a48bc\" data-id=\"36a48bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-320bcee elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default shadepro-adv-gradient-no shadepro-sticky-no\" data-id=\"320bcee\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shadepro_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e4403d5\" data-id=\"e4403d5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bce59bf shadepro-sticky-no elementor-widget elementor-widget-heading\" data-id=\"bce59bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vereinbaren Sie noch heute ein kostenloses Beratungsgespr\u00e4ch<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6043687 elementor-widget__width-auto shadepro-sticky-no elementor-widget elementor-widget-shadepro-btn\" data-id=\"6043687\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"shadepro-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"shadepro-btn-wrapper enable-icon-box-no\">\n                            <a class=\"shadepro-btn btn-type-inline elementor-animation-\" href=\"\/kontakt\/\"  >\n            \n                    \n                    Kontakt aufnehmen\n                                            <span class=\"icon-after btn-icon\"><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n                                                        <\/a>\n                <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7434ef5 elementor-widget__width-auto shadepro-sticky-no elementor-widget elementor-widget-shadepro-btn\" data-id=\"7434ef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;shadepro_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"shadepro-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"shadepro-btn-wrapper enable-icon-box-no\">\n                            <a class=\"shadepro-btn btn-type-inline elementor-animation-\" href=\"https:\/\/demo.1tool.com\/\"  >\n            \n                    \n                    Brezpla\u010dno preizkusite\n                                            <span class=\"icon-after btn-icon\"><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n                                                        <\/a>\n                <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"elementor_header_footer","class_list":["post-55716","lexikon","type-lexikon","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundenmanagement Software - 1Tool<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.1tool.com\/sl\/lexikon\/kundenmanagement-software\/\" \/>\n<meta property=\"og:locale\" content=\"sl_SI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenmanagement Software - 1Tool\" \/>\n<meta property=\"og:description\" content=\"Kundenmanagement Software Eine optimale Kundenmanagement Software besticht vor allem durch die M\u00f6glichkeit s\u00e4mtliche Funktionen des Programms miteinander zu verkn\u00fcpfen und so effiziente Arbeitsabl\u00e4ufe zu sichern. Ein umfassendes Wissen \u00fcber Kunden sowie eine integrierte Kommunikation mit diesen, schaffen daher ein inhaltlich, formal und zeitlich einheitliches Erscheinungsbild des Unternehmens. 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