Fleet management software should answer a simple question: which vehicle belongs to which customer or employee, and when is the next service due? In practice, this question is often answered in a separate Excel list, completely detached from the CRM or customer management. 1Tool takes a different approach: vehicle data is not managed in an isolated fleet database but directly on the related contact.
What should fleet management software be able to do?
At its core, fleet management software is about making all relevant vehicle data – and its assignment to customers, employees or locations – available centrally and at any time, including the appointments and reminders needed for day-to-day operations. For car dealerships, garages, leasing companies or businesses with their own fleet, what matters is not just that data is recorded at all, but that it is linked to the customer and order data that already exists.
Vehicle data on the contact instead of in a separate list
For every contact in 1Tool, you can store the relevant vehicle data: the vehicle identification number (VIN), make and model, licence plate and maximum vehicle weight. Anyone who opens the contact can see straight away which vehicle or vehicles belong to it, without switching to a second system. For businesses that handle many vehicles per customer, such as car dealerships or fleet operators, this prevents vehicle and customer data from drifting apart over time.
Tyre season and two-stage service reminders
A dedicated field records whether summer or winter tyres are currently fitted – useful for garages that want to contact customers about a tyre change at exactly the right time, rather than contacting all customers in the same month. For scheduling, there are also two staggered service reminder fields: a first and a second reminder. If a customer does not respond to the first reminder, the second one ensures that a due service is not lost from view entirely.
Tracking and route planning for your own fleet
For companies with their own company vehicles, 1Tool also offers GPS-based features: location data can be captured together with time tracking, which enables both automatic, legally compliant documentation of working hours and more efficient deployment and route planning. This reduces travel times and fuel costs and at the same time improves response times for short-notice field service or service calls.
Frequently asked questions
Are vehicles managed separately from the customer in 1Tool?
No. Vehicle data such as VIN, make, model, licence plate and maximum vehicle weight is stored directly on the related contact, not in a detached fleet database.
Can I remind customers about tyre changes automatically?
Yes, a dedicated field records the current tyre season, and two staggered service reminders help you get in touch in good time.
Is 1Tool also suitable for managing our own company fleet?
Yes, in addition to managing vehicles on the contact, location data of company vehicles and employees can be captured via GPS, for example for route optimisation and automatic time tracking.
Do you manage a fleet or customers with several vehicles and are looking for a solution that doesn't run separately from your CRM? Talk to us about your specific requirements.
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