A ticket in seconds
Describe the issue and send it – right where you notice it.
Facility App · For your customers and employees
The ticketing app for your building management
A broken door, a cleaning request or maintenance: employees and suppliers report it via the app, your team sees it in 1Tool right away and reports progress back.
- iPhone
- iPad
How it works
- 1
Sign in
As an employee or supplier – in your own design.
- 2
Create a ticket
Describe the issue and send it.
- 3
Handle it
Your team takes over the ticket in 1Tool.
- 4
Report it done
The reporter gets a push notification.
What the app does
My tickets
Open and completed tickets with search. Push notifications show every step of progress.
Two kinds of access
Employees sign in with their company account, suppliers with their own access.
Properties and locations
Manage customers, buildings and cleaning locations and assign tickets to them.
Assign and complete
Pass incoming tickets to the responsible employee with one click.
Documents on the go
Important documents always at hand in the app.
Connected directly to 1Tool
Every ticket from the app is a ticket in 1Tool – with assignment, comments, time tracking and billing like any other.
In use at
Jugend am Werk Steiermark
Employees and suppliers of Jugend am Werk report issues through their own “Ticket Facility” app – in the organisation’s design, connected to 1Tool.
Frequently asked questions
Do we get our own app?
Yes, with your name, logo and colours in the App Store – just like Jugend am Werk.
Can external companies report tickets?
Yes, suppliers get their own access alongside your employees.
Where do we handle the tickets?
In 1Tool, with all the features of the ticketing system.
Let us show you
Thirty minutes on screen, with your own workflows – and a clear answer on whether the app is right for you.