Create tickets
With deadline, custom fields, comment, file upload and photos straight from the phone camera.
Support Portal · For your customers
Your customer portal for tickets, documents and invoices
Your customers report issues themselves, see the status of every ticket and pick up documents and invoices – no phone calls, no email ping-pong.
- Browser
- Smartphone and tablet
- German and English
How it works
- 1
Enable the portal
You decide which contacts get access and what they see.
- 2
Customer signs in
With a password, SMS PIN or email link.
- 3
Ticket arrives in 1Tool
Your team handles it like any other ticket.
- 4
Customer sees the status
Every comment and every status change is visible in the portal.
What the app does
Ticket list with filters
Open or done, priority, deadline, contact and date range – show or hide columns as needed.
Ticket details
Formatted comments and documents. When the customer replies, “Waiting for customer reply” ends automatically.
Dashboard
Open and completed tickets as figures and a chart, tickets waiting on the customer, and new documents.
Deadlines and history
Deadlines as a list and a calendar, ticket history as a chart.
Documents
Folder tree with preview, including PDFs, and drag-and-drop upload into shared folders.
Invoices
All of the customer’s invoices, ready to download as PDF.
Notes, boards, newsletters
Whatever you share with the customer shows up in the portal – including past newsletters.
Sign-in without a password
Via SMS PIN or an email link, or with a password if preferred. Your logo on the sign-in page.
Sample data from our demo tenant – all companies and names are fictional.
Connected directly to 1Tool
The portal reads and writes directly in 1Tool. You control what a contact sees through the contact hierarchy, folder permissions and contact groups – sub-contacts only see what is meant for them.
Frequently asked questions
What does the portal cost my customers?
Nothing. You book the portal as a module in 1Tool.
Can customers upload files?
Yes, into the folders you share for that purpose – and photos straight from the camera to a ticket.
Do customers see internal comments?
No. They only see what you make visible to the customer.
Let us show you
Thirty minutes on screen, with your own workflows – and a clear answer on whether the app is right for you.