For garages and car dealerships, contacting customers at the right time is money in the bank: miss the tyre change or the next service appointment and you lose not only a job but often customer loyalty as well. Generic contact management, as is common in traditional CRM systems, knows nothing about tyre seasons or staged service reminders. 1Tool records this information directly on the contact's vehicle record.
Vehicle data right on the contact
For every contact in 1Tool, you can store the relevant vehicle data: the vehicle identification number (VIN), make and model, licence plate and maximum vehicle weight. This information is not kept in a separate, detached fleet database but directly on the respective customer – so anyone who opens the contact can see at a glance which vehicle or vehicles belong to it.
Keeping an eye on the tyre season
A dedicated field documents the vehicle's current tyre fitment – whether summer or winter tyres are currently mounted. For garages, this is more than a footnote: if you know which tyres are on the vehicle right now, you can approach customers about the upcoming change at exactly the right moment, instead of contacting every customer in the same month.
Two-stage service reminders
For scheduling, two staged service reminder fields are available – a first and a second reminder. This lets you prepare an upcoming maintenance appointment in good time and, if the customer doesn't respond to the first reminder, follow up specifically with the second one. This two-stage logic prevents a single unanswered contact attempt from causing a due service to slip off the radar entirely. More on this topic: Fleet management software: the features it should offer.
Frequently asked questions
Where is vehicle data recorded in 1Tool?
Directly on the respective contact – including vehicle identification number (VIN), make, model, licence plate and maximum vehicle weight.
How is the current tyre season recorded?
Via a dedicated field on the vehicle that documents whether summer or winter tyres are currently mounted.
What does the two-stage service reminder actually achieve?
It allows an early first reminder and a second, later reminder, so that an upcoming service appointment isn't missed even if the customer doesn't respond to the first contact attempt.
Would you like to see how 1Tool supports your garage and vehicle management?