1Tool

Workshop portal · For workshops

The order arrives with photos – not by phone

Every repair order comes with the plate, the problem and the driver’s photos. You set the status in the portal and the site sees at once when the vehicle is ready.

The order arrives with photos – not by phone
Sample data. All plates, sites and names are fictional.

How it works

  1. 1

    Order arrives by e-mail

    With a link that opens the order in the portal.

  2. 2

    Everything at a glance

    Plate, vehicle, site, problem and photos – no follow-up questions.

  3. 3

    Propose a date

    The proposed date goes to the site as a message – no back and forth on the phone.

  4. 4

    Set the status

    From “vehicle in workshop” to “repaired” to “completed” – the site sees it at once.

What you do with it

All open orders in one place

At a glance: what is in your workshop, what is in repair, what has to go back and what needs picking up – with site, order type, photos and how many days.

All open orders in one place
Sample data. All plates, sites and names are fictional.

The order with everything you need

The driver’s photos, model, first registration, findings on brakes, tyres and noises, and the description. Plus next service date and mileage.

The order with everything you need
Sample data. All plates, sites and names are fictional.

Document status and repair

One click sets the new status. Every step is a comment in the history – from the site’s order to pickup, traceable for both sides.

Document status and repair
Sample data. All plates, sites and names are fictional.

What changes

  • No software, nothing to install – the portal runs in the browser
  • Fewer calls: photos and problem are in the order
  • Portal in five languages
  • Clear feedback to the customer without a phone chain

Frequently asked questions

Do we need our own software or an account?

No. You open the order through the link in the e-mail. Workshops working regularly get their own portal access.

Do we only see our own orders?

Yes. Each workshop only sees the orders assigned to it.

How does the customer learn that the vehicle is ready?

Through the status in the portal – the site sees it at once, without anyone calling.

Let’s talk about your fleet

Thirty minutes on screen: you tell us how things run today, we show the app and the portal from your people’s point of view.

Mario Körbler, CEO of 1Tool
Mario KörblerCEO, 1Tool+43-1-312-312sales@1tool.com

Talk about the fleet app

Tell us briefly how large your fleet is. I will get back to you with a suggested time.

Prefer to call? +43-1-312-312