knowledge management

Better customer service thanks to optimal information management

Professional knowledge management

The 1Tool Wiki module is a modern and mature knowledge and collaboration tool. The extensive feature set, the intuitive user interface, the powerful rich text editor and constant further development make the solution high-performance, easy to use, versatile and a basis for real digital collaboration throughout the company.

User-friendly knowledge base for your company

The 1Tool Wiki module includes central functionalities for managing articles, collections and contacts, i.e. everything related to perfect knowledge management. The content of the pages can be easily changed, new pages can be created and links can be set between pages. The version history, which keeps all versions of a text available, is also available.

The user-friendliness of the solution increases the willingness of employees to use the wiki for their daily work and reduces hurdles in knowledge transfer, both when entering a company and when familiarizing yourself with new areas of responsibility.

Cross-site knowledge transfer

1Tool Wiki software, you are able to use knowledge in a targeted manner in the company and to make it transparent and easily accessible for your employees across the department and company. In addition to the enormous savings potential when searching for important documents, information and data, you and your employees benefit from significantly shorter communication channels.

With assignments and authorizations, you can also easily ensure that all necessary employees, departments, etc. have access to relevant resources for solving customer problems and inquiries.

A multi-format knowledge base

With just a few clicks 1Tool Knowledge database ready for storing any information, such as guides, checklists, instructions and much more. You can customize this information according to your needs and target group. From simple text articles, to images, tables and icons, to videos and maps, your company knowledge can be prepared in an easily understandable way for employees, customers or partners.

In addition to the simplified search using keywords and categories, important documents can also be downloaded directly as PDFs for printing or emailing.

main advantages of 1Tool Knowledge Management Software

1. Sustainable increase in performance

Since you with the 1Tool Wiki can capture valuable knowledge at the push of a button and make it accessible to employees in a central location, you are able to sustainably increase performance and service quality.

2. Efficient knowledge transfer

A knowledge base like that 1Tool The solution supports the efficient exchange of knowledge among employees and offers the opportunity to learn from experienced colleagues or to retain important knowledge in the company, even if employees leave the organization, for example due to retirement.

3. Anytime, anywhere access

Thanks to the web-based interface of the 1Tool Wiki, employees in the field or working from home can also access the knowledge database at any time and advance their work with the help of stored reports, documentation, etc.