Support software

Increase the satisfaction of your customers with our support software

The 1Tool Support software supports the effective cooperation of departments and ensures faster processing of customer inquiries. Our software for support and CRM not only promotes internal communication for long-term and lasting relationships. Numerous intelligent features help you to record inquiries and complaints in a central database for all responsible employees and to process them more efficiently.

Ticket system for your CRM

With the ticket system function of our support CRM software, customer problems are solved from a central location. No matter which channel you use to reach inquiries, complaints, etc., thanks to the priority, deadline, and status, you can work through them efficiently as a team within the support software. The direct assignment to those responsible and the storage of important documents or comments saves time for searches and administrative activities. So you can offer outstanding support without duplicating effort.

More about the ticket system software

1Tool Software support portal

The 1Tool Software Support Portal not only supports you in the quick execution of service activities, but also acts as a central platform for further activities and measures. In this way, a comprehensive information basis can be created on the basis of your tickets and thanks to the link to other modules. Regardless of whether specific data on a special customer or general collection of know-how for employees and future support cases, the 1Tool Support Portal provides all relevant information on customers, service times and billable services at the touch of a button.