Record & intelligently manage calls. With 1Tool.
Welcome to the future of call management! Our advanced call management software is revolutionizing the way businesses handle phone calls.
With a single solution we offer you efficient call routing, comprehensive analysis functions and seamless integration - for smooth and professional customer service. Get ready to take your calls to the next level and streamline the workflow in your operation.
Happy customers.
Perfectly organized calls.
Good customer service is the key to high customer satisfaction and loyalty.
1Tool Call management allows you to systematically manage calls, minimize waiting times and ensure that customers are always connected to the right contact person. This leads to an improved customer experience and a positive image of your company.
A new way of increasing efficiency.
Our call management optimizes the process of answering calls and
-forwarding. Calls can be automatically routed to the right agent or department, resulting in faster response and smoother customer service. This eliminates the need for manual call routing, saving time and minimizing human error.
Detailed analytics provide insight into call activity and performance. You can analyze information such as call volume, duration, average waiting time and much more. This data is valuable for spotting patterns, identifying bottlenecks, and planning your resources effectively.
log calls
Perfect. gapless.
1Tool Call management allows you to bring together all relevant information about a call or customer in one place and enable a more efficient workflow.
Stay flexible - one tool for all cases.
1Tool Call Management allows you to easily adapt your phone system to the needs of your business.
Whether you're growing, opening new locations, or setting up remote work, the software can easily be expanded to meet your needs. It offers the flexibility you need to keep up with changing requirements.
Manage calls in the team. Smart. Efficient. coordinated.
Team members can collaborate more easily because they can quickly and easily take calls that match their specialty or area of responsibility. The software also enables seamless collaboration by centralizing features such as notes, call history and customer information and making them accessible to the entire team.
This facilitates information sharing and allows team members to work in a more informed and coordinated manner, ultimately leading to improved team performance.
Start your call management today!
Discover the advantages of our 1Tool Call Management Systems and see for yourself
from the functions of our software.
Call Management Software
The 1Tool Call management supports the professional processing and control of incoming and outgoing calls.
Efficient corporate communication thanks to call management software
1Tool is a professional call management software for the automatic recording and monitoring of telephony and corporate communications. The CRM software for successful call management allows you to easily link calls to your daily tasks and customers. In addition to the clear listing of your telephone calls in a call log, you can store important notes on contacts, projects, etc. directly during the conversation with your customers, suppliers and partners. This means that no more relevant information is lost, and colleagues also benefit from current data and planned measures.
Professional call management for holistic CRM
The 1Tool Call Manager helps you successfully manage your customer relationships. The course of conversations with customers can be clearly documented in a history - this not only improves the support of your customers, but also cooperation within the company is significantly simplified thanks to location- and time-independent access to relevant data. The central database of our call management software allows you to react faster and more specifically to inquiries. If there are other activities and tasks for employees, you can also create and assign them directly in the software for professional call management.
1Tool Call manager features
- Clear call list of incoming and outgoing calls
- Filing of telephone notes on projects, contacts, etc.
- Automatic notification of stored phone notes
- Creation of tasks and assignment to responsible employees
- Time tracking for exact billing