powerful
customer management

Professional contact management software

Addressing customers personally and building long-term customer relationships are becoming increasingly important, since acquiring new customers can be up to five times more expensive than retaining existing customers. the 1Tool Contact management software gives you a complete view of every customer, partner or prospect across your entire organization. With fast and uncomplicated access to all relevant contact information, your partners, customers and potential customers will feel the professionalism of your company.

Easy market segmentation with Kontakt software

The contact software from 1Tool supports you in the long-term care of your customers and contacts! At the push of a button you can create a contact list, differentiate between company and personal data and finally create contact groups in order to optimally coordinate all sales and marketing activities with your target groups. Whether customer, employee or supplier, with the contact management software from 1Tool you record a lot of information about your stakeholders and can use it according to various criteria in the simplest way 1Tool segment. Distribution lists and contact groups enable the sending of personalized newsletters in the customer management program.

Contact form

With the contact form of our contact data management, the segmentation of your target groups is even easier. Thanks to the design of individual forms with our form editor, you can define fields to be filled out yourself and thus query exactly those data from target groups that are really relevant for your company. The forms can be easily integrated into your website so that all information is automatically transferred to the contact software and used for further CRM measures.

interface

So that you can create a complete contact list, offers 1Tool the possibility of connecting to other programs and systems in order to be able to take over all relevant contact data from Excel documents, booking lists, etc. About the 1Tool CRM interfaces to the following programs are possible:

• ERP systems
• ERP solutions
• Databases
• MS Office programs
• accounting programs
• reservation systems

From all these programs can 1Tool obtain all address and contact details. 1Tool Of course, it only accesses the data that you have released for the interface. After approval, the data synchronization takes place automatically and in real time.

Improved customer service thanks to extensive contact history

Regardless of whether it is previous correspondence, appointments or documents, with one click you have full access to the entire contact history and can use it for your CRM. Different notes can be added to each customer so that you can see exactly which services you have provided for which customer so far. This means that the date and type of previous communication for each customer can be traced over the history. Here you can note telephone calls, appointments, letters, faxes, e-mails and campaigns. In this way, you also have quick access to offers, orders, invoices and other documents.

Online contact management

Thanks to the web-based interface, you have the 1Tool Contact management available online. This means that you have access to CRM contact management from anywhere with an Internet connection and can manage and control your marketing and sales activities at any time. The web-based customer database is also available to your field staff without restriction, so that the contact manager can be accessed via iPhone. The preparation and follow-up of meetings becomes child's play with contact management. In addition, the software's calendar ensures optimal scheduling, while the intelligent contact map enables efficient visit planning.